Refund and Returns Policy

Introduction

This policy outlines the procedures and guidelines for booking driving lessons with an accredited Driver Instructor at Divine Driving School in Canberra, Australian Capital Territory (ACT).

  1. Booking Procedure:
    • Booking Eligibility: Only individuals who meet the legal requirements for learner drivers in the ACT can book driving lessons. This includes age and residency criteria.
    • Booking Channels: Driving lesson bookings can be made through the following channels:
        • Online booking portal on Divine Driving School website.
        • Phone bookings by contacting our office during business hours.
        • In-person bookings at our office location.
    • Booking Confirmation: Once a booking is made, the student will receive a confirmation email or SMS, including the date, time, and location of the lesson.
  2. Cancellation and Rescheduling
    • Cancellation Policy: Students must provide at least 24 hours’ notice to cancel a lesson without incurring a cancellation fee. Failure to do so may result in a fee.
    • Rescheduling: Students can reschedule a lesson with at least 24 hours’ notice without any additional charges. Late rescheduling may incur a fee.
  3. Payment and Pricing.
    • Lesson Fees: The cost of driving lessons will be clearly communicated to the student during the booking process. Payment can be made online or in-person before the lesson.
    • Discounts and Packages: Information about any available discounts or lesson packages will be provided on our website.
  4. Instructor Allocation.
    • Instructor Assignment: We will assign a qualified and accredited Driver Instructor to each student based on availability and scheduling preferences.
    • Instructor Changes: In the event of an unforeseen circumstance that requires a change in instructor, the student will be notified in advance.
  5. Safety and Code of Conduct.

    • Safety Regulations: Students are expected to adhere to all road safety regulations during lessons.
    • Code of Conduct: Students are required to treat their instructor with respect and follow all instructions given during lessons.
  6. Refund Policy.

    • Refunds: Refunds will be provided in accordance with our refund policy below.
  7. Feedback and Complaints.
    • Feedback: We welcome feedback from students to continuously improve our services. Feedback can be submitted through our website or directly to our office.
    • Complaints: In case of any complaints or concerns, students can contact our office, and we will investigate and address the issue promptly.
  8. Data Privacy.
    • Data Handling: We handle all student information in accordance with privacy laws and regulations. Our privacy policy is available for review on our website.
  9. Amendments to Policy.
  10. Policy Updates: Divine Driving School reserves the right to update this policy as necessary. Any changes will be communicated to students through our website or other appropriate channels.

This policy provides a framework for managing student bookings for driving lessons in Canberra, ACT. It ensures transparency, fairness, and effective communication between the driving school and its students.

Refund Policy

Introduction

This Refund Policy outlines the terms and conditions governing refund requests for driving lessons and related services provided by Divine Driving School in Canberra, Australian Capital Territory (ACT).

  1. Eligibility for Refunds.
    • Refund requests will be considered under the following circumstances:
      • Cancellation of a prepaid lesson with at least 24 hours’ notice
      • Failure to provide services as per the agreed-upon schedule or quality standards.
      • Circumstances beyond the control of the student (e.g., medical reasons, relocation, etc.), supported by appropriate documentation.
  2. Refund Process

    • Request Submission: To initiate a refund request, students must contact Divine Driving School via email at drivingschool@celebrateafricanaustraliansact.org or by phone at 0434830068
    • Required Information: Refund requests must include the following information:
      • Student’s full name and contact information.
      • Booking reference or invoice number.
      • Reason for the refund request.
      • Supporting documentation (if applicable).
    • Review and Processing: Once a refund request is received, Divine Driving School will review the request and may request additional information if necessary.
    • Decision and Notification: Divine Driving School will communicate its decision regarding the refund request within 7 business days after receiving all required information. The decision will be sent to the student via email or written letter.
  3. Refund Eligibility
    • Cancellation with 24 Hours’ Notice: If a student cancels a prepaid lesson with at least 24 hours’ notice, a full refund of the lesson fee will be provided.
    • Failure to Provide Services: If Divine Driving School fails to provide the agreed-upon services as per the schedule or quality standards, a full or partial refund may be issued, depending on the circumstances.
    • Circumstances Beyond Control: In cases where the student experiences unforeseen circumstances beyond their control (e.g., medical reasons, relocation), and can provide appropriate documentation, Divine Driving School may consider a refund request on a case-by-case basis.
  4. Refund Method
    • Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon by both parties.
  5. Refund Denials
    • Divine Driving School reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.
  6. Amendment to Policy.
    • Divine Driving School reserves the right to amend this Refund Policy as necessary. Any changes will be communicated to students through our website or other appropriate channels.

By engaging in our services, students agree to abide by this Refund Policy.